PRIVACY POLICY

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1. Who We Are

Harmony Home Wellness
Calle Pilarejo 51
29711 Alcaucín, Málaga
Spain
Email: info@harmonyhomewellness.com
Website: www.harmonyhomewellness.com

2. What Information We Collect

a) Personal Identification Information

Full name
Email address
Phone number
Date of birth (if required for health/safety)
Nationality and/or residence

b) Booking and Payment Details

Retreat selection and preferences
Dates of stay
Payment method
Billing information

Note: We use the Amenityz booking engine, a secure third-party platform, to process bookings and handle payment transactions. Harmony Home Wellness does not store your full credit card details; all sensitive payment data is processed and stored securely by Amenityz, which complies with industry standards (including PCI-DSS).

c) Health and Wellness Information

Medical conditions or allergies (if voluntarily provided for program suitability)

d) Website Usage Data

IP address
Browser type
Pages visited
Time spent on site
Cookies (see section 8)

3. How We Use Your Data

Process your retreat booking and communicate about your stay
Provide personalized services (e.g., meals, treatments, yoga modifications)
Send important updates (booking confirmations, schedule changes)
Respond to your inquiries or feedback
Improve our website and services
Send occasional newsletters or promotional emails (only if you’ve opted in)

We will never sell your data or share it with third parties for marketing.

4. Legal Basis for Processing

Contractual necessity: to fulfill your booking or provide requested services
Consent: for marketing communications or sensitive health data (optional)
Legal obligation: to comply with accounting or tax regulations
Legitimate interest: to improve services and respond to inquiries

5. Data Retention

Booking records: 6 years (for legal and tax compliance)
Health/medical info: deleted shortly after your stay, unless required for safety
Newsletter subscriptions: until you unsubscribe

6. Data Sharing

We may share your data only with:

Amenityz, our booking engine provider, which securely processes all online bookings and payments on our behalf in compliance with GDPR and international data protection standards.
Trusted service providers (e.g., therapists, transport providers), but only with your consent
Payment processors and accounting tools (for billing purposes)
Legal authorities if required by law

7. Your Data Rights (Under GDPR)

Access your personal data
Correct or update inaccurate information
Request deletion (“right to be forgotten”)
Withdraw consent at any time
Object to processing or request restriction
Lodge a complaint with the Spanish Data Protection Authority (www.aepd.es)

To exercise your rights, email: info@harmonyhomewellness.com

8. Cookies and Website Tracking

We use cookies to improve website functionality and understand how visitors use our site.

Essential cookies: required for website operation
Analytics cookies: help us analyze traffic and improve user experience
Preference cookies: store language or session preferences

You can control cookies via your browser settings or decline non-essential cookies via our cookie banner.

9. Email Marketing

We may send occasional emails with wellness tips, upcoming retreats, or special offers. You will only receive these if you opt in.

You can unsubscribe anytime by clicking the link in the email or contacting us.

10. Data Security

Secure servers and SSL encryption
Password-protected systems
Access restricted to authorized personnel only

Our booking and payment platform, Amenityz, uses industry-standard encryption and compliance practices for secure data handling.

11. International Transfers

If you are located outside the EU, please note your data may be processed in Spain. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website with the effective date. We recommend reviewing this page periodically for any updates.